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9/11/2009 - Miami, FL - IT Application Support Analyst/Developer
General Dynamics C4 Systems
BS in Computer Science + 5 years of demonstrated results or equivalent experience. Business background in Finance and Operations is preferred.Technical:Provides 1st Tier technical and functional support for MRP (Exact MAX) and Financial (Great Plains) applications for local and remote users via CitrixFamiliar with Engineering BOM structuresUnderstanding of Sales Order and Purchasing ProcessesPerforms moderate level support development of bug/enhancements requested to custom VB.net and C# applicationsGathers detail systems requirements from clientsSupports clients on small segments of business process projectsTests features of IT applications usually at a unit levelMentorship: Listens to and acts on mentor's adviceCustomer: Works with clients to develop and evaluate solutions by analyzing business needs and impact of solutionsHas responsibility to conform to budget allowancesSelf-Management: Identifies training opportunities for self and othersIndependently identifies tasks or projects that need to be done and effectively prioritizes time to complete multiple assignmentsTeamwork: Participates actively in contributing to the teamOwnership: Identifies alternatives in the midst of barriers to progressProcess Improvement: Promotes process/policy complianceSupports continuous improvement initiativesSpan of Organization Influence and Impact: IT projectInfluence/Persuasion:Provides input that is considered in group decision makingCommunication: Seeks feedback from listeners to insure the message has been accurately conveyedIs able to view a situation from another person's perspective and is able to articulate both sides of an argumentTechnology Skills: Visual Basic .NET, SSIS, SSRS, SQL Server, MS Access, Crystal ReportsExperience supporting Operations and Financial sytems preferred. Customer: Works with clients to develop and evaluate solutions by analyzing business needs and impact of solutionsBusiness Impact: Awareness of business objectives and role in achieving themSpan of Knowledge: Moderate experience within own IT field and applicationsHas a basic understanding of the system development life cycle (requirements through maintenance) models and standards for information technology deploymentHas basic understanding of domain (business function) areaProject Execution/Mgmt: Plans sub tasksFollows direction and makes a significant contribution to the teamRisk: Tasks reasonable risks within the bounds definedProblem Solving: analyzes problems of moderate scope from a variety of viewpointsAdaptability: Early adaptor of new technology and processesWillingly considers new ideas and perspectivesInnovation: Takes initiative in proposing ideas, soliciting input and optimizing solutions
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